About the Project

Context

I.COPE.BEST studies how consumers make decisions in digital financial environments, focusing on trust, understanding, inclusion, and perceived legitimacy in the use of digital and automated financial advice.

Objectives

• Generate evidence on adoption, reliance, and understanding in automated advice settings.
• Study how system framing and information presentation affect perceived legitimacy and fairness.
• Examine heterogeneity linked to digital skills and financial literacy, with attention to inclusion risks.
• Translate findings into public-facing research outputs and dissemination materials.

Approach

The project combines literature synthesis and empirical analyses (including surveys and interactive tasks) to study how institutional cues and interface design shape user outcomes.

Host institution

Ca’ Foscari University of Venice — Venice School of Management.